RGPRO Connect App Redesign

Taking exercise class sign ups from 11 clicks down to 3.

RGPRO Connect serves as the booking platform for all of Touchstone's 15+ climbing gyms throughout California, but its cumbersome interface was creating significant friction. The app's siloed facility structure and convoluted sign-up process—requiring 11 clicks to book a single class—was generating widespread user frustration and negative app store reviews. As a conceptual design exercise, I redesigned the UI and exercise class booking flow.

Drawing from both personal experience as a long-time user and research including conversations with users and analysis of app store feedback, I identified the core issues plaguing the platform: unclear information architecture, chronologically disorganized class listings, and unnecessarily complex booking flows. The existing design forced users to navigate separate silos for each gym location, preventing them from easily comparing options across nearby facilities—a fundamental mismatch with users' mental models and process for selecting classes.

My redesign solution centered on three strategic improvements: streamlining the booking process from 11 clicks to just 3, implementing chronological class organization with enhanced filtering capabilities, and breaking down facility silos to enable cross-location class discovery. Combined with a refreshed visual identity inspired by colorful climbing holds, the redesigned RGPRO Connect transforms class booking from a frustrating chore into an intuitive, efficient experience.

Discovery

Having used the app for over a year myself, I had experienced the frustrations of the sign up process first-hand. However, I did not want to base the redesign on my feelings alone. I talked to several other members about their experiences and read reviews of the app in the App Store to gauge whether others’ experiences mirrored my own.

Several key themes emerged from this initial research:

Overall users are very dissatisfied with the existing app—especially the classes area.
It was not clear to users how they could delete a class reservation (several wrongly believed it was not possible through the app).
The naming/branding of the app did not align with users’ expectations.
Information for each gym location was siloed within the app, which did not align with users’ mental models and made searching for classes arduous.
Class listings are not organized chronologically which confused users.
Users felt booking a class required too many fields to complete.

Concept Mapping

Based on the user feedback I read, the existing structure of the app was not working for users. As I began to explore what a new app structure might look like, I created a rough concept map of the different components of the app.

After creating different permutations of the app structure based on this map, I finally landed on a bottom navigation with four sections: Home (including a profile button), Classes, Calendar, and Member Code.

Mid-Fidelity Prototype

Based on the screen I’d identified during flow diagramming, I designed a mid-fi prototype of the class selection, sign up, and cancelation process.

Key Changes

Chronology: The redesigned classes page is organized chronologically with a week’s view at the top. Since classes can only be booked up to 24 hours in advanced, the current day and the day following will be the most used.

Shortened Class Listings: In the revised version of the app, I significantly shortened the listing for each class so that it was possible to view many classes in a single screen.

Removal of Silos: Allowing users to filter class results by class type, class status, location, and instructor means that they can find the classes that meet their requirements more quickly and that there is no need to completely silo each facility’s class listings. This enables users to directly compare class options at different nearby facilities within the app—a key cause of frustration in the existing app.

Reduced Clicks: Another complaint commonly raised by users was how arduous the class sign up process was. I found the existing app required a total of 11 clicks to sign up for a class, whereas my revised version requires only 3.